Privacy Policy

Data Controller

Horizon Simulations Group Limited

86-90 Paul Street, 3rd Floor, London, United Kingdom, EC2A 4NE

Companies House Registration Number: 15714268

This Privacy Policy applies to personal data collected through:

• Horizon’s public website

• Contact and support forms

• Candidate/customer portal features

• Customer communications (including support email replies)

• Billing and invoice-related processes (where applicable)

It does not cover third-party websites or services that we link to but do not control.

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email, phone number, company/organization, job title.

• Account data: login details, account preferences, consent choices.

• Communication data: messages you send us, support ticket content, email correspondence, and attachments.

• Application/recruitment data: information you provide in job or candidate forms.

• Transaction and billing data: invoice details, payment status, and related identifiers (for billing features).

• Technical data: IP address, browser/device information, request metadata, and security logs.

• Preference data: accessibility settings, theme preferences, and communication preferences.

We collect personal data:

• Directly from you (forms, account registration, support tickets, uploads)

• Automatically when you use the Services (security and technical logs)

• From service providers involved in payments, email delivery, or authentication

• From publicly available sources where relevant and lawful (for business operations)

We use your data to:

• Provide and operate our Services

• Create and manage accounts

• Respond to enquiries and support requests

• Send service-related communications

• Manage invoices and payment status

• Improve site reliability, security, and user experience

• Prevent abuse, fraud, and unauthorized access

• Meet legal and regulatory obligations

Where UK DPA / EU GDPR applies, we process personal data under one or more of the following legal bases:

• Performance of a contract (to provide requested services)

• Legitimate interests (service improvement, security, operational administration)

• Consent (where legally required, such as certain optional communications)

• Legal obligation (compliance with legal, tax, and regulatory requirements)

We use cookies and similar technologies where necessary to operate and secure the Services, and to remember key preferences.

These may include:

• Essential session and security cookies

• Preference storage (e.g., accessibility, interface settings)

• Cookies/local storage used to remember user acknowledgements and settings

We do not use advertising cookies for cross-site behavioral advertising.

You can control cookies via your browser settings.

Disabling essential cookies may affect site functionality.

We may send:

• Service communications (e.g., account, support, security, or billing messages)

• Optional updates/marketing communications, where permitted by law or with consent

You can opt out of non-essential communications at any time using unsubscribe links or by contacting us.

Some parts of our Services may use AI-assisted tools to help process or summarize information. These tools are used to support service delivery and internal workflows.

AI-generated outputs may be imperfect and are subject to review. We do not rely solely on automated processing for legally significant decisions about individuals.

We may share personal data with trusted service providers who help us operate our Services, including providers for:

• Hosting and infrastructure

• Authentication, database, and storage

• Email communications

• Payment processing

• Security and reliability monitoring

• AI functionality (where used)

We may also share data when required by law, legal process, or to protect rights, safety, and security.

We do not sell personal data for monetary consideration.

Some providers may process data outside your country. When we transfer personal data internationally, we apply appropriate safeguards as required by applicable law (for example, approved contractual protections).

We retain personal data only for as long as needed for the purposes in this policy, including legal, accounting, and compliance requirements. Retention periods vary by data type and legal obligations.

When data is no longer required, we delete, anonymize, or securely archive it.

We implement technical and organizational safeguards designed to protect personal data, including secure transmission, access controls, and monitoring.

No method of transmission or storage is completely secure, but we take reasonable steps to reduce risk and respond to incidents appropriately.

Depending on your location, you may have rights to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to certain processing

• Withdraw consent (where applicable)

• Request data portability

• Lodge a complaint with a regulator

To exercise your rights, contact: [privacy@horizonsimulations.com].

We may need to verify your identity before fulfilling a request.

Our Services are not directed to children under 13 (or higher age where required by law), and we do not knowingly collect personal data from children without appropriate legal basis.

If you believe a child has provided personal data, contact us so we can take appropriate action.

Our Services may contain links to third-party websites or integrations. Their privacy practices are governed by their own policies. We encourage you to review those policies.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice.

Questions or requests about this Privacy Policy can be sent to:

[privacy@horizonsimulations.com]

If you are not satisfied with our response, you may have the right to complain to your local data protection authority (for example, the UK Information Commissioner’s Office).